1“My bill is too high, and I don’t understand it.”The two numbers on every bill, and how to check one in five minutes.
2“Should I switch or fix?”The rules that protect you, and five questions to ask first.
3“Do I have to have a smart meter?”What you gain, what you might lose, and your right to say no.
4“My supplier won’t listen.”Word-for-word scripts, and the free route to the Ombudsman.
5“I’m scared to put the heating on.”Warm first. The settings that keep you comfortable without waste.
6“My house is cold and draughty.”What’s worth the money, and how to check grants safely.
7“There’s damp or mould.”The simple fixes, and when to call a professional.
8“Is there help I’m not getting?”Winter payments, the Priority Services Register and supplier funds.
9“I’m falling behind on my bills.”Payment plans, and when you can refuse a prepayment meter.
10“I want to stay well this winter.”Your free winter jabs, and when to get help.
11“Someone at the door feels wrong.”What to say, the Gas Safe card check, scams and the 159 number.
12“The boiler’s stopped, or a pipe has frozen.”The two-minute fix, and what to do if a pipe bursts.
13“Power cut, gas smell or carbon monoxide.”Who to ring, what to do first, and your power cut kit.
+And the start of the guideFive things to do this week, and a month-by-month winter plan with the real dates.
